Thank you for shopping at Officer Exclusive. This Shipping and Delivery Policy outlines the procedures and timelines for the shipment and delivery of your orders placed through our website (https://officerexclusive.com).

 

1. Shipping Destinations

We currently offer shipping within Pakistan. We also offer international shipping to United Arab Emirates and United States. Please note that shipping options and costs may vary depending on the destination.

 

2. Shipping Methods and Costs

Shipping costs are calculated based on the weight of your order, the destination, and the selected shipping method. The available shipping methods and their corresponding costs will be displayed at the checkout page before you finalize your order.

·         Within Pakistan: We typically offer Standard Delivery with estimated delivery times of 3-5 business days.

·         International Shipping: For international orders, we partner with reputable international couriers. Estimated delivery times for international shipments vary depending on the destination and customs clearance processes. You will be provided with an estimated delivery timeframe at checkout.

 

3. Order Processing Time

We aim to process and dispatch your order within 1-2 business days (Monday to Friday, excluding public holidays in Karachi, Pakistan) of receiving payment confirmation. Please note that processing times may be slightly longer during peak seasons or promotional periods.

 

4. Shipping Timeframes

The shipping timeframes provided are estimates and commence from the date of dispatch. Delivery times may vary due to factors beyond our control, such as:

·         Destination: Remote areas may experience longer delivery times.

·         Courier Delays: Unexpected delays may occur with the shipping carrier.

·         Customs Clearance (for International Orders): International shipments may be subject to customs clearance procedures in the destination country, which can cause additional delays.

·         Local Holidays and Festivals: Public holidays in the destination country may affect delivery schedules.

·         Force Majeure: Events such as natural disasters or unforeseen circumstances may cause delays.

 

5. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the courier's website where you can track the progress of your shipment.

 

6. Shipping Address

Please ensure that you provide a complete and accurate shipping address, including your full name, street address, city, postal code, and contact number. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

 

7. Delivery Attempts

The courier will typically make multiple delivery attempts to your provided address. If delivery is unsuccessful after these attempts, the package may be held at the courier's local office for a specified period. It is your responsibility to contact the courier to arrange for redelivery or pick-up. Failure to do so may result in the package being returned to us, and you may be responsible for any additional shipping charges for reshipment.

 

8. Customs, Duties, and Taxes (for International Orders)

For international orders, please be aware that your shipment may be subject to import duties, taxes, and other fees levied by the customs authorities in your country. These charges are the sole responsibility of the customer and are not included in the product price or shipping costs charged by Officer Exclusive. We recommend that you check with your local customs office for information on potential charges.

 

9. Lost or Damaged Shipments

If your shipment is lost or arrives damaged, please contact our customer support team immediately at officer.garments@gmail.com with your order number and details of the issue, including photos if the package is damaged. We will work with the shipping carrier to investigate the matter and find a suitable resolution.

 

10. Contact Us

If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at:

 

·         Email: officer.garments@gmail.com

·         Phone: +92 324 204 9112

·         Address: Shop#26, Mansoor Market, Block H, Hyderi Market, Karachi

 

Thank you for your understanding and for shopping with Officer Exclusive.