At Officer Exclusive, we strive to ensure your complete satisfaction with your purchase. Please read our Returns and Exchanges Policy carefully before initiating a return or exchange. By placing an order on our website (https://officerexclusive.com), you agree to the terms outlined below.

 

1. Eligibility for Returns and Exchanges

·         Timeframe: You may request a return or exchange within 7 days from the date of delivery.

·         Condition of Products: To be eligible for a return or exchange, the Products must be unused, unworn, unwashed, and in their original condition with all original tags and packaging intact. Any product that is damaged, altered, or missing original tags may not be accepted.

·         Proof of Purchase: You must provide a valid proof of purchase, such as your order confirmation email or invoice.

·         Exclusions: Items holding sales tag or currently on sale shall not be eligible for return or exchange.

 

2. Initiating a Return or Exchange

To initiate a return or exchange, please follow these steps:

·         Contact Us: Notify our customer support team within the specified timeframe by emailing us at officer.garments@gmail.com  or calling us at +92 324 204 9112. Please provide your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange. For exchanges, please specify the desired replacement item (including size and color, if applicable).

·         Return Authorization: Our customer support team will review your request and provide you with a Return Authorization (RA) number and detailed instructions on how to return the item(s).

·         Packaging: Carefully package the item(s) you are returning in their original packaging (if possible) or suitable protective packaging to prevent damage during transit. Clearly write the RA number on the outside of the package.

·         Shipping the Return: You will be responsible for the return shipping costs unless the return is due to a defect in the Product or an error on our part (e.g., wrong item shipped). We recommend using a trackable shipping method as we are not responsible for items lost or damaged during return shipping.

 

3. Inspection and Processing of Returns and Exchanges

 

·         Inspection: Once we receive the returned item(s), our quality control team will inspect them to ensure they meet the eligibility criteria outlined in Section 1.

·         Returns: If your return is approved, we will process your refund within 5-7 business days of receiving the returned item(s). The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or payment provider to process the refund and for the funds to appear in your account. Original shipping charges are non-refundable unless the return is due to a defect in the Product or an error on our part.

·         Exchanges: If your exchange is approved and the requested replacement item is in stock, we will ship it to you within 5-7 business days of receiving the returned item(s). You may be required to pay any price difference if the replacement item is of a higher value. If the requested replacement item is out of stock, we will notify you and offer you the option of a refund or an alternative product.

 

4. Damaged or Defective Products

·         If you receive a damaged or defective Product, please contact our customer support team immediately (within 7 days of receiving the order) with clear photos of the damage or defect.

·         We will assess the issue and, if deemed to be a manufacturing defect or damage incurred prior to delivery, we will offer you a replacement (if available) or a full refund, including any shipping charges. We may arrange for the return of the damaged or defective item at our expense.

 

5. Errors in Shipment

·         If you receive the wrong item, please contact our customer support team immediately (within 7 days of receiving the order).

·         We will arrange for the correct item to be shipped to you and for the return of the incorrect item at our expense.

 

6. Return Shipping Costs

·         As mentioned in Section 2, you will be responsible for the return shipping costs for returns or exchanges that are not due to a defect in the Product or an error on our part.

·         For returns or exchanges due to a defect or our error, we will bear the return shipping costs and provide you with instructions or a prepaid shipping label.

 

7. Refunds

·         Refunds will be processed to the original payment method.

·         Please allow 5-7 business days for the refund to be processed by us and an additional 1-2 business days for the funds to appear in your account, depending on your bank or payment provider.

 

8. Our Discretion

We reserve the right to refuse a return or exchange if the Products do not meet the eligibility criteria outlined in this policy.

 

9. Contact Us

If you have any questions or concerns about our Returns and Exchanges Policy, please contact us at:

 

·         Email: officer.garments@gmail.com

·         Phone: +92 324 204 9112

·         Address: Shop#26, Mansoor Market, Block H, Hyderi Market, Karachi

 

By placing an order with Officer Exclusive, you acknowledge that you have read, understood, and agree to this Returns and Exchanges Policy.