This Refund Policy outlines the circumstances under which refunds will be issued for purchases made through the Officer Exclusive online store (https://officerexclusive.com). This policy is part of our commitment to ensuring customer satisfaction. Please read it carefully.

 

1. Eligibility for Refunds

 

Refunds will only be issued under the following circumstances:

·         Damaged or Defective Products: If you receive a Product that is damaged or has a manufacturing defect, and you have reported it to us within 7 days of receiving the order with clear photographic evidence, and we have confirmed the issue.

·         Incorrect Item Shipped: If you receive an item that is different from what you ordered. Please notify us immediately upon receipt.

·         Unavailability of Product: If, after you have placed an order, the Product you ordered becomes unavailable and we are unable to provide a suitable replacement.

·         Approved Returns: If your return request has been approved according to our Returns and Exchanges Policy [Return Policy Link] and the returned item meets the specified conditions.

 

2. Non-Refundable Items

Please note that refunds will **not** be issued for the following:

·         Change of Mind: We do not typically offer refunds for items if you simply change your mind after receiving them. Please review your order carefully before placing it.

·         Products Not Returned in Original Condition: Items that are returned used, worn, washed, damaged (unless damaged upon receipt), or missing original tags and packaging will not be eligible for a refund.

·         On Sale Items: Any product or item listed on sale will not be eligible for refund.

 

3. Refund Process

 

To request a refund, please follow these steps:

·         Contact Us: Email our customer support team at officer.garments@gmail.com or call us at +92 324 204 9112 to report the issue and request a refund. Please provide your order number, details of the reason for the refund request, and any supporting evidence (e.g., photos of damage).

·         Assessment: Our customer support team will review your request and may require further information or clarification. For damaged or incorrect items, providing clear photographic evidence is essential for a timely assessment.

·         Refund Approval: If your refund request is approved based on the eligibility criteria outlined in Section 1, we will notify you of the approval and the next steps.

·         Refund Processing: Once your refund is approved, we will initiate the refund process within 5-7 business days. The refund will be issued to the original payment method used for the purchase.

·         Refund Confirmation: You will receive an email notification once the refund has been processed on our end.

 

4. Refund Timeline

Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider. It can typically take 5-7 business days or longer for the refund to be processed and reflected in your statement. Officer Exclusive is not responsible for any delays caused by your bank or payment provider.

 

5. Partial Refunds

In some limited circumstances, we may offer a partial refund at our discretion. This may occur if there is a minor issue with the Product that does not significantly affect its usability.

 

6. Shipping Costs

Original shipping charges are non-refundable unless the refund is due to a damaged or defective Product or an error on our part (e.g., wrong item shipped). If we provide a prepaid return shipping label for a valid refund reason, the cost of return shipping will be borne by Officer Exclusive.

 

7. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

·         Email: officer.garments@gmail.com

·         Phone: +92 324 204 9112

·         Address: Shop#26, Mansoor Market, Block H, Hyderi Market, Karachi

 

Thank you for shopping with Officer Exclusive. We are committed to providing you with quality products and excellent customer service.